JobSmart Resume Online Help

How long does it take to convert an existing resume?
Converting your existing resume should take you 60 minutes or less, depending upon the number of pages to be converted.

What is the ideal format to upload my existing resume?
Nearly all document formats can be uploaded to the Converter Wizard.  However, Rich Text Format (*.rtf) is the best format to use.

How do I convert my existing resume to Rich Text Format?
Most word processing applications have an option to save the document as Rich Text Format.  The following instructions are for converting a Microsoft Word document to Rich Text, but the process should be similar for whatever application you use.

1. Open Microsoft Word
2. Select your resume
3. Click "Save as" in File
4. Go to: "Save as type" on bottom under file name
5. Select Rich Text Format extension (*. rtf)
6. Click "Save"
7. Return to JobSmart Resume

How long does it take to create a new resume?
Creating a new resume will take you 30-60 minutes or less, depending upon the number of pages required.

Why save more than one resume?
It is a good idea to save multiple versions of your resume, tailoring each version according to the specific job for which you are applying. By highlighting certain key points in your resume, or changing your objectives, you can ensure that your resume perfectly matches the criteria of a particular job for which you want to be considered.

How many resumes can I save?
You can save as many versions of your resume as you want.

Why give a title to each of my resumes?
If you save multiple versions of your resume, it is a good idea to give a different title to each of them. This way you will be able to identify them easily when a company calls.

How do I update my contact details?
You can update your contact details by clicking on the "Change email and Address" link at the top right of the page. When you change this information, it will be automatically displayed on all the resumes you create, download, or track. Enter this information as you would like it to appear on your resume and be displayed to potential employers.

I don't have time to finish converting or creating my resume right now. Will my changes be saved until I log on again?
Yes! Your unfinished resume will appear on the first page with the name under which it was saved.

Why is the "Skill/Knowledge:Readiness" feature so prominent?
This feature supplies critical key information that recruiters use to quickly match you to the jobs they are trying to fill. The "Skill/Knowledge:Readiness" feature automatically generates a summary of your skills/knowledge based on your own self evaluation of how ready you are to use each skill "on-the-job," For each skill, the "Last Used" date and the total "Years Used" are automatically calculated from company job descriptions. The accuracy of this information ensures that recruiters and potential employers know what to expect upon hiring you.

Can I edit information in the "Skill/Knowledge:Readiness" feature? How?
Yes. You can edit information for each skill by choosing a Self-Rating level from the drop-down list in the first column (on the left). This allows you to self rate your experience and comfort level with each skill. You may also adjust the "Years Used" to more appropriately reflect your experience for that particular skill. This feature provides a guarantee that you have a finely tuned, 100% accurate resume.

What is the "Send And Track" feature and how do I use it?
The "Send and Track" feature helps you to keep an accurate record of all the companies you have sent your resume to. You can track the success of each of the applications you send with the associated job advertisement, resume version, and company details. The tracker will allow you to email your resume directly from JobSmart Resume. To track a new resume, simply click "Track New Resume." You can also cut and paste a copy of the job advertisement into the space provided.

How do I modify my work experience?
You can edit or delete any of your work experiences at any time. Go to the appropriate page and click "edit" or "delete." To add a new work experience, simply click "Add".

How do I edit the details of my resume?
You can easily edit details of your resume at any time. Simply click on the related tab buttons in the navigation bar on each page. For example: click "General" to change summary and salary information and click "Jobs" to modify your work experience.

What is the "Recruiter View?"
Recruiters and hiring managers use online parsing engines to help them handle the huge volume of resumes they receive each day. The "Recruiter View" shows you how your information will be viewed after your resume has been processed by a parsing engine.

Can I save my resume into a Microsoft Word format? How?
Yes. Simply go to the "Preview Resume & Download Page" and click on the "Save as Microsoft Word (*doc.)" button.

Go to Top

Security Questions

How secure is JobSmart Resume?
Every account requires a unique username and password in order to access information. This means that you are the only person allowed to view and/or change your information.

How secure is the payment?
JobSmart Resume uses high-grade encryption (128-bit encryption) while processing your payment, so you can be certain that your payment information is totally secure. All information submitted is treated as private and confidential.

Will my contact information be sold to any third parties?
No. The privacy of the information you provide is essential to us. All information gathered by the website owner during your visit will not be resold to any third party, including credit card information and email addresses.

Is there an automatic timeout period on the website?
Yes. After a period of inactivity of 60 minutes you will be automatically logged out of JobSmart Resume. This reduces the risk of anyone accessing your account if you leave your computer unattended.

Is there a support team I can contact? How?
Yes, you can contact our support team anytime. Simply go to the "Support" link on top of each page and submit a helpdesk ticket. Our support team will dedicate themselves to answering you as soon as possible.

Go to Top

Sign In Questions

I forgot my user password. How do I retrieve it?
If you have forgotten your password, go to the Sign-In page and enter your email address in the email box shown. Click "Forgot Password." Your password will be emailed to you shortly.

Technical Questions

What are the best system requirements for using JobSmart Resume?
JobSmart Resume requires Internet Explorer® 7.0 or above.

Can I use the back and forward buttons on my browser?
Yes, you can use the back and forward buttons on your browser. However, we recommend that you use the "previous" and "next" buttons that appear at the bottom of each page. You can also navigate using the menu on the top of the page.

Go to Top